Incident Management For I.T. Departments
...in 10 Easy Steps
(Kindle Edition)

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An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.

Topics include:
Incident Detection
Incident Prioritization
Response Plans
Managing an Incident
Escalation Matrix
Communications Plans
Vendor Management
Documentation
Bonus Templates

The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations.

AuthorDarren O'Toole
BindingKindle Edition
Edition1
FormatKindle eBook
LanguageEnglish
Language TypePublished
Number Of Pages48
Product GroupeBooks
Publication Date2015-04-03
Release Date2015-04-03
Sales Rank112805

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