This is Service Design Doing
(Paperback)

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.

AuthorMarc Stinkdorn
BindingPaperback
EAN9781491927182
Edition1
FormatImport
ISBN1491927186
Height900 mm
Length725 mm
Width100 mm
LanguageEnglish
Language TypePublished
MPN43857659
Number Of Items1
Number Of Pages500
Package Quantity1
Part Number43857659
Product GroupBook
Publication Date2018-01-19
PublisherO′Reilly
StudioO′Reilly
Sales Rank265388

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